Frequently Asked Questions
Everything you need to know about your gear and apparel.
What is your return policy for technical mountaineering gear?
We offer a 30-day return window for most items. However, for safety reasons, life-safety climbing equipment such as ropes, harnesses, and carabiners cannot be returned once they have left our facility.
How do I determine my correct size in outdoor apparel?
Each product page includes a specific size chart. Technical outdoor clothing often has an 'athletic' or 'active' fit; if you plan on layering extensively, we recommend sizing up.
Do you offer international shipping?
Yes, Neptune Mountaineering ships to most countries worldwide. Shipping costs and delivery timelines are calculated at checkout based on your location and package weight.
How can I track my order?
Once your order is processed and shipped, you will receive an email containing a tracking number and a link to the carrier's website to monitor your delivery progress.
Are your products covered by a warranty?
All products we sell are covered by their respective manufacturer's warranties against defects in materials and workmanship. We are happy to assist you in facilitating a warranty claim.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.